Return Policy – Ear Bliss Shop

At Ear Bliss Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return Policy below to understand our guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return:

Return Window: Items must be returned within 30 days of the delivery date.
Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items: For hygiene reasons, we cannot accept returns for items such as earplugs, unless they are defective or damaged upon receipt.

2. How to Initiate a Return

To start a return, please follow these steps:

Contact Customer Service: Email us at [email protected] with your order number, item details, and reason for return.
Receive Return Authorization: We will review your request and send you a Return Authorization (RA) number if your return meets our policy criteria.
Ship Your Item: Package the item securely, include your RA number, and ship it to the return address provided in the return authorization email. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your return, we will notify you of the status of your refund:

Approved Refunds: Refunds will be processed to your original payment method within 5-7 business days after return approval.
Partial Refunds: If the item is not in its original condition, a partial refund may be issued based on the inspection.
Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you wish to exchange an item for a different color, size, or model:

Eligibility: Exchanges are processed as a new order. Please contact customer service to arrange an exchange, and we will guide you through the steps.
Processing: Once we receive the returned item, your new item will be shipped. Customers are responsible for any difference in price and shipping costs.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery with:

Photos: Clear images showing the defect or damage.
Order Information: Your order number and contact details. We will provide a prepaid return label and offer a replacement or a full refund.