Warranty Policy – Ear Bliss Shop

At Ear Bliss Shop, we stand behind the quality of our products and are committed to providing a satisfying experience for our customers. Our Warranty Policy ensures that you can shop with confidence, knowing that we’ll address any issues with product quality or defects.

1. Warranty Coverage

Our warranty covers defects in materials and workmanship under normal use for a specified period from the original purchase date. Coverage includes:

Manufacturer Defects: Issues that arise due to manufacturing flaws or faulty materials.
Non-functional Parts: Components that fail under regular use (e.g., zippers, closures).

The warranty does not cover:

Damage from misuse, accidents, or unauthorized modifications
Normal wear and tear, including discoloration, fading, and minor scratches

2. Warranty Period

The warranty period varies by product category:

Earbuds: 6 months from the date of purchase

3. Claim Process

To initiate a warranty claim, please follow these steps:

Contact Us: Reach out to our customer support at [email protected] with your order number, a description of the defect, and photos of the product.
Review and Approval: Our team will review your claim within 3-5 business days and determine eligibility. If approved, we will provide instructions on how to return the defective item.
Replacement or Repair: For approved claims, we will either repair the item or provide a replacement. If the original item is unavailable, we may offer an equivalent product or store credit.

4. Return Shipping Costs

For verified warranty claims within 30 days of purchase, Ear Bliss Shop will cover return shipping costs. After 30 days, customers are responsible for shipping costs associated with returning the item for warranty service.

5. Important Notes

Proof of Purchase: Please retain your order confirmation email as proof of purchase, as it will be required to process any warranty claims.
Non-transferable: The warranty applies only to the original purchaser and is non-transferable.